Terms and Conditions


    1. ‘Contract’ means any contract between you and us for the sale and purchase of goods, incorporating these Terms.
    2. ‘Goods’ means an individual product or good as described in our literature or website.
    3. ‘Order’ means an order for Goods or Services made by you in accordance with these Terms.
    4. ‘Order Confirmation’ means our written acceptance of your Order.

    1. When you place an Order for Goods or Services, this will be regarded as an offer by you to purchase the Goods or Services subject to these Terms and we shall not be obliged to accept your offer at our discretion.
    2. We will send you an Order Acknowledgement on receipt of your Order.

      This is not an Order Confirmation or order acceptance by us.
    3. We will accept your offer and create a contract with you by sending to you an Order Confirmation once we have confirmed availability of the Goods or Services, verified your credit card or payment details as necessary and prepared the Goods for dispatch. We reserve the right to obtain validation of your credit or debit card details before providing you with any Goods or Services.
    4. The Order Confirmation will be binding on you unless there is an inadvertent discrepancy between the Goods or Services that you ordered and those detailed in the Order Confirmation. You should notify us as soon as you become aware of any such discrepancy.
    5. When you place an order, you are undertaking to us that:(a) all details you provide to us for the purpose of purchasing Goods or Services are correct and(b) the credit or debit card you use to make a purchase from us is your own card, that you are authorised to use it and that there are sufficient funds or credit facilities to cover the cost of any Goods you order from us.

    1. Goods, together with VAT, are invoiced at the price prevailing at the time of your Order.
    2. We reserve the right to vary our prices from time to time.
    3. When you submit an Order, you will be notified of any additional costs including shipping and handling costs or insurance.
    4. We will not supply Goods to you until payment has been received in full.
    5. Payment for Goods may be made by cash, cheque, Visa, MasterCard, Maestro, American Express or bank transfer.

    1. Unless we agree otherwise with you, then we will normally ensure that Goods are delivered to you no later than 30 days from the day after you submitted your Order to us. If we cannot deliver Goods to you within 30 days, then we will give you prior notification and arrange an alternative date. If you do not agree to the alternative date, then you are entitled to cancel the Order and receive a full refund.
    2. We shall use reasonable endeavours to despatch Goods to you by the estimated delivery date, but we shall not accept liability for failure to deliver within the stated time or on a stated day, where this is caused by circumstances beyond our reasonable control, such as delays caused by delivery companies. You will not be entitled to damages or compensation if delivery of Goods does not occur on the estimated delivery date.
    3. If a delay is likely, we shall contact you to advise of the delay. You are entitled to cancel an Order when advised of a delay if the revised delivery date is not acceptable to you.
    4. Delivery is deemed to take place when the Goods are delivered to your nominated address, whereupon the risks of loss, breakage and all damage and all other risks shall pass to you.
    5. If you cannot accept delivery, we may at our option re-arrange delivery provided that we may charge you for the additional delivery costs incurred.
    6. Upon delivery of the Goods, you will be asked to sign a Proof of Delivery to acknowledge safe receipt. It is your responsibility to ensure that the number of packages delivered corresponds with the number stated on the delivery note. Where a discrepancy occurs or where there is evident damage to the packaging, you should either note this on the Proof of Delivery or refuse to accept delivery of the Order.
    7. We shall not be liable for discrepancies or damage evident on delivery where you accept delivery and sign the Proof of Delivery without amendment.
    8. You may request a copy of the Proof of Delivery, provided that this request is made within 7 days of the date of delivery and we shall use reasonable endeavours to provide such proof. If you do not make such a request, or notify us in accordance with clause 4.9 then we shall be entitled to assume that all the Goods in your Order have been delivered successfully.
    9. You should notify us as soon as possible and in any event no later than 48 hours after delivery in the event that Goods are found to be damaged on delivery, items are missing, the Goods are not as specified in the Order Confirmation or delivery does not take place on the estimated delivery date. If you need to return any Goods, then please see our Returns policy below.

    1. If you need to return Goods to us, please contact us by telephone to arrange.
    2. In the event that any Goods Delivered to you do not correspond with the goods in the Order Confirmation, or have been Delivered to you by mistake, then you will be under a duty to take reasonable care of such Goods and to contact us immediately. We will then arrange for a courier to collect the Goods.
    3. Address for return of Goods
      If you need to return Goods to us for whatever reason, then please send such items to: 21 Hospitality Group Limited, 25 Broad Chare, Quayside, NEWCASTLE UPON TYNE NE1 3DQ
    4. Your Right to Cancel
      (a) You are entitled to cancel your Order for any reason until, but no later than the end of the 7th Working Day after the day of receipt of the Goods.

      (b) You should cancel Goods purchased from us by sending a written notice of cancellation by post or hand delivery addressed to 21 Hospitality Group Limited, 25 Broad Chare, Quayside, NEWCASTLE UPON TYNE NE1 3DQ,

      or by fax to 0191 2610173.

      (c) On cancellation of an Order, you must return the Goods to us in their original condition and undamaged. When you cancel an order, you will have to pay the carriage costs for returning the Goods to us. You must take reasonable care to ensure that the Goods are properly packaged so that they will not be damaged whilst in transit. If you do not arrange

      to return the Goods to us, then you are under a duty to make the Goods available for collection at your expense from the address to which they were delivered.

      (d) When you cancel an Order, we will refund the price paid, less any direct cost of recovering the Goods (when applicable), within a period of 30 days from the date of cancellation.
    5. Care of Goods to be Returned

      Whilst in possession of the Goods you are under a statutory duty to take reasonable care of them. We reserve the right to claim against you for Goods returned which have been made unfit for resale or damaged whilst in your possession.
    6. Returns of Defective Goods

      (a) In the event that Goods are found to be defective at any time within the first 30 days from delivery then please contact us immediately that you become aware of the defect.

      (b) We shall replace such Defective Goods.

      (c) If we have arranged for a courier collection of your product, this will normally occur between 9.00am and 5.30pm.

      We are unable to specify a precise collection time and it is your responsibility to ensure that someone will be present at the collection address when the courier arrives.

    1. To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to our Goods or Services. This does not affect your statutory rights as a consumer, nor does it affect your right to cancel an Order. We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Terms for:

      (a) any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or

      (b) any loss of goodwill or reputation; or

      (c) any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Terms.
    2. Nothing in the Terms shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

    1. We shall not be liable to you or be deemed to be in breach of contract by reason of any delay in performing or any failure to perform any of our obligations in respect of the Goods, if the delay or failure was due to any cause beyond our reasonable control. Without prejudice to the generality of the foregoing, the following shall be regarded as causes beyond our reasonable control: act of God, explosion, flood, tempest, fire or accident; war, threat of war, sabotage, insurrection, civil disturbance or requisition; acts, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority; import or export regulations or embargoes; strikes, lock-outs or other industrial actions or trade disputes (whether involving our employees or of a third party); difficulty in obtaining materials, labour or machinery; and power failure or breakdown in machinery.
    2. If we are unable to provide you with your Goods within a reasonable time due to circumstances outside our control, we shall either agree a new timescale with you for the delivery of the Goods or either of us may decide to terminate the Order in which case we will return any prepayments that you have made in full.

    1. We make every effort to ensure that all prices and descriptions quoted in our catalogue and on our website are correct and accurate. In the case of a manifest error or omission, we will be entitled to rescind the contract, notwithstanding that we may already have accepted your Order and/or received payment from you. Our liability in that event will be limited to the return of any money that you have paid in respect of the Order. In the case of a manifest error in relation to price, you will be entitled to purchase the Goods or Services by paying the difference between the quoted price and the correct price, as confirmed in writing by us after the manifest error has been discovered. A ‘manifest error’, as the term is used in this paragraph, means, in relation to an incorrect price, a price quoted in error by us which is more than 10% less than the price that would have been quoted had the mistake not been made.

    1. We have a full and detailed privacy statement available.
      Privacy Statement
    2. Website Security – our website employs the SSL (Secure Socket Layer) encryption standard in all secure areas, including login pages, customer information and payment details. Provided that you are using an SSL-compliant browser such as Netscape’s Navigator, Microsoft’s Internet Explorer, Opera or Firefox, you will be able to conduct encrypted transactions without fear of an intermediary obtaining your credit card information.
    3. Data Protection & Data Security – Data is maintained under the provisions of the Data Protection Act (1998), Our registration number is Z1359276. We may contact you from time to time to verify and update the data we hold on your records.
    4. Information Automatically Logged – We may use your IP (Internet Protocol) address to help diagnose problems with our server and to administer our website. Your IP address is also used to help gather broad demographic information. A disk-based cookie (non session) is used for identification.
    5. Registration and data sharing – Our site registration and Order form requires you to give us contact information (such as name, email and postal address), unique identifiers (such as postcode), and financial information (such as account reference and transaction values). This data is securely stored for use in all our marketing communications and analysis databases.
    6. 21 Hospitality Group Limited may share your information with any member of our group, which means our ultimate holding company and its subsidiaries, as defined in section 736 of the UK Companies Act 1985.
    7. You agree that we may use personal information provided by you in order to conduct appropriate anti-fraud checks. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.

    1. Nothing in these Terms affects your statutory rights as a consumer.
    2. Any variation of this Agreement must be in writing and signed by a duly authorised 21 Hospitality Group Limited official.
    3. You must not transfer any contract made with us under these Terms, as it is personal to you, without written authority from us. This authority will not be refused without good reason.
    4. If any part of these Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Terms and shall not affect the validity and enforceability of any of the remaining provisions of the Terms.
    5. No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.
    6. You confirm that, in agreeing to accept the Terms, you have not relied on any representation save insofar as the same has expressly been made a part of these Terms and you agree that you shall have no remedy in respect of any representation. Nothing in these Terms shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a part of the Terms.
    7. These Terms shall be governed by the relevant laws of the United Kingdom and construed in accordance with the relevant laws of the United Kingdom and you irrevocably submit to the exclusive jurisdiction of the relevant courts of the United Kingdom. x
    8. If you have any complaints with the Goods provided by us please contact us by post or hand delivery addressed to us at 25 Broad Chare, Quayside, NEWCASTLE UPON TYNE NE1 3DQ, or by e-mail to mail@21hospitality.co.uk
    9. Contact Information for us: The registered office for 21 Hospitality GroupLimited is 25 Broad Chare, Quayside, NEWCASTLE UPON TYNE NE1 3DQ. Our telephone number is: 0191 2602001.